We take the safety of our customers and team members very seriously, and want you to be able to still enjoy your time outdoors. We are increasing the frequency with which we clean our stores, especially in high-traffic areas, to ensure a safe shopping environment. All team members have been trained on increased personal hygiene measures, following best-practice guidelines from the World Health Organisation. Online shopping has not been affected and continues as normal.
- Please follow social distancing measures while instore:
- Where possible please use cashless payments
- Please use the available hand sanitiser in store and practise good hygiene
- Minimum family members in store for safety
- Stay at least 1.5m apart from other people and follow the markings and signs in store
- Do not enter if sneezing, coughing, fever or cold-like symptoms are present
Yes, you can view our Returns Policy.
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Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.
Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our Club members, require you to sign in prior to code redemption. Enter the code in the “Promo Code” box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.
If you need to return an item/s that is big and bulky, please contact us.
To exchange or return an item simply return the product to an Anaconda store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access an Anaconda store, please contact us.
If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.
Please contact us and we will advise you how to access the warranty.