Customer Service Update
Please be aware that our Customer Care Contact Centre is currently experiencing intermittent technical issues that may impact their ability to answer your call. If prompted, please leave your details and they will return your call as soon as possible. Alternatively, please contact the team via the Contact Us form and they will reply via email.
How might coronavirus affect my shopping experience?
We take the safety of our customers and team members very seriously, and want you to be able to still enjoy your time outdoors. We are increasing the frequency with which we clean our stores, especially in high-traffic areas, to ensure a safe shopping environment. All team members have been trained on increased personal hygiene measures, following best-practice guidelines from the World Health Organisation. If your store has been temporarily closed, it will remain so until all team members have the all-clear to return to work, and the store has been thoroughly cleaned for your safety. Online shopping has not been affected and continues as normal. This information is accurate as of 18th March, 2020.
Do you have a returns policy?
Yes, you can view our Returns Policy.
I've signed up for a VIP membership but I'm not getting emails. What's going on?
Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Anaconda to your email contacts book so you don't miss any of our special VIP offers!
How do I redeem a Promo Code?
Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.
Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our Club members, require you to sign in prior to code redemption. Enter the code in the “Promo Code” box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.
How do I return or exchange big and bulky items?
If you need to return an item/s that is big and bulky, please contact us.
What if I cannot get my return to a store?
Am I able to exchange or return an item? What's the process?
To exchange or return an item simply return the product to an Anaconda store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access an Anaconda store, please contact us.
What should I do if my product is faulty?
If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.
My item is under warranty. Do I call Anaconda or the manufacturer?
Please contact us and we will advise you how to access the warranty.