Shop with Anaconda Store FAQ


Why can’t I shop your full range online yet?

We are launching our new website in stages, so the item you are looking for might not be online yet.

Don’t worry, there is still plenty more to come!

Do you have a returns policy?

Yes, you can view our Returns Policy.

I've signed up for a VIP membership but I'm not getting emails. What's going on?

Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Anaconda to your email contacts book so you don't miss any of our special VIP offers! 

How do I return or exchange big and bulky items?

If you need to return an item/s that is big and bulky, please contact us.

What if I cannot get my return to a store?

If you cannot access an Anaconda store to return an item, please contact us.

Am I able to exchange or return an item? What's the process

To exchange or return an item simply return the product to an Anaconda store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access an Anaconda store, please contact us.

What should I do if my product is faulty?

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.

My item is under warranty. Do I call Anaconda or the manufacturer?

Please contact us and we will advise you how to access the warranty.

What should I do if a product is being recalled?

If a product is being recalled, we'll contact you and let you know how to return it. Alternatively, you can return the product to any Anaconda store.

Where is my nearest store?

You can locate your closest store here.

What is JAM Payment?

Jam is an innovative and simple payment solution that allows you to spread the cost of your in-store purchase into smaller, more manageable instalments with no interest. You can find more information about Jam Payments here.